RO
Ronel O
1 reviews | Active since Feb 2020
12 Oct 2021, 12:57
Improvements Needed
As a current client, although i am happy, i find it very frustrating that the one card still doesn't work on all pay points, this is truly defeating the purpose. Also, i am really struggling with your app that constantly rejects claims due to the upload being unclear. I don't know how much clearer some of them needs to be, but it's really really frustrating. Third item, you say we should use the whatsapp line, however you literally take almost a day to respond to a message.
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Oneplan Insurance's replyOfficial
12 Oct 2021, 14:37Good day Ronel,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, we have noted your concerns with regards to the App and using the card at an FNB speed point, please note that the matter has been escalated to the highest level with our cards service providers and FNB themselves to find a solution to the problem. We are yet to receive feedback on the matter however we can assure you that it is a matter of high priority and feedback will be provided once the technical issue has been corrected.
We have proceeded to send an email to your listed email address with the required document.
Once again, we apologize for the inconvenience caused and we hope that you have a pleasant experience going forward.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, we have noted your concerns with regards to the App and using the card at an FNB speed point, please note that the matter has been escalated to the highest level with our cards service providers and FNB themselves to find a solution to the problem. We are yet to receive feedback on the matter however we can assure you that it is a matter of high priority and feedback will be provided once the technical issue has been corrected.
We have proceeded to send an email to your listed email address with the required document.
Once again, we apologize for the inconvenience caused and we hope that you have a pleasant experience going forward.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Oct 2021, 14:37
Official
Good day Ronel,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, we have noted your concerns with regards to the App and using the card at an FNB speed point, please note that the matter has been escalated to the highest level with our cards service providers and FNB themselves to find a solution to the problem. We are yet to receive feedback on the matter however we can assure you that it is a matter of high priority and feedback will be provided once the technical issue has been corrected.
We have proceeded to send an email to your listed email address with the required document.
Once again, we apologize for the inconvenience caused and we hope that you have a pleasant experience going forward.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, we have noted your concerns with regards to the App and using the card at an FNB speed point, please note that the matter has been escalated to the highest level with our cards service providers and FNB themselves to find a solution to the problem. We are yet to receive feedback on the matter however we can assure you that it is a matter of high priority and feedback will be provided once the technical issue has been corrected.
We have proceeded to send an email to your listed email address with the required document.
Once again, we apologize for the inconvenience caused and we hope that you have a pleasant experience going forward.
Kind Regards,
Oneplan