NT
Nkanyiso T
1 reviews | Active since Jul 2024
01 Jul 2024, 13:09
Improve App performance
Their premiums are reasonable but can One Plan please invest in your softwares, they outdated, systems are not reactive. Kindly invest in software engineers to make the One plan app efficient.
Was trying to upload pictures but the screen is white blank after taking a picture.
If it is this hard to upload pictures imagine uploading pictures in claim related issues.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
01 Jul 2024, 16:37Hi Nkanyiso,
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible.
We apologize for any issues you may have experienced while using the Oneplan App, we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service.
Kindly note should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Thank you for being a part of the Oneplan Family,
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible.
We apologize for any issues you may have experienced while using the Oneplan App, we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service.
Kindly note should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Thank you for being a part of the Oneplan Family,
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Jul 2024, 16:37
Official
Hi Nkanyiso,
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible.
We apologize for any issues you may have experienced while using the Oneplan App, we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service.
Kindly note should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Thank you for being a part of the Oneplan Family,
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible.
We apologize for any issues you may have experienced while using the Oneplan App, we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service.
Kindly note should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Thank you for being a part of the Oneplan Family,
Kind Regards,
Oneplan