MM
Maditaba M
1 reviews | Active since Jan 2019
11 Jun 2026, 15:23
I'm struggling to us...
I'm struggling to use their app and no one seems to sort it out
Helpful (0)
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Replies (1)
Oneplan Insurance's replyOfficial
11 Jun 2026, 15:52Dear Maditaba,
Thank you for your feedback, and welcome to Oneplan.
We sincerely regret your experience with the mobile app and understand your frustration. We appreciate you bringing this to our attention.
To ensure that you receive the assistance you require, we encourage you to make use of our alternative communication channels where a consultant will be able to assist you directly:
You may contact us on *** to speak with a consultant, send a WhatsApp message to ***, alternatively, please send an email to ***, including your policy details and your query, and our team will attend to your request.
We are committed to providing you with the support you need and look forward to assisting you further.
Kind regards,
Oneplan.
Thank you for your feedback, and welcome to Oneplan.
We sincerely regret your experience with the mobile app and understand your frustration. We appreciate you bringing this to our attention.
To ensure that you receive the assistance you require, we encourage you to make use of our alternative communication channels where a consultant will be able to assist you directly:
You may contact us on *** to speak with a consultant, send a WhatsApp message to ***, alternatively, please send an email to ***, including your policy details and your query, and our team will attend to your request.
We are committed to providing you with the support you need and look forward to assisting you further.
Kind regards,
Oneplan.
Oneplan Insurance's reply11 Jun 2026, 15:52
Official
Dear Maditaba,
Thank you for your feedback, and welcome to Oneplan.
We sincerely regret your experience with the mobile app and understand your frustration. We appreciate you bringing this to our attention.
To ensure that you receive the assistance you require, we encourage you to make use of our alternative communication channels where a consultant will be able to assist you directly:
You may contact us on *** to speak with a consultant, send a WhatsApp message to ***, alternatively, please send an email to ***, including your policy details and your query, and our team will attend to your request.
We are committed to providing you with the support you need and look forward to assisting you further.
Kind regards,
Oneplan.
Thank you for your feedback, and welcome to Oneplan.
We sincerely regret your experience with the mobile app and understand your frustration. We appreciate you bringing this to our attention.
To ensure that you receive the assistance you require, we encourage you to make use of our alternative communication channels where a consultant will be able to assist you directly:
You may contact us on *** to speak with a consultant, send a WhatsApp message to ***, alternatively, please send an email to ***, including your policy details and your query, and our team will attend to your request.
We are committed to providing you with the support you need and look forward to assisting you further.
Kind regards,
Oneplan.