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vanyah B
1 reviews | Active since Mar 2013
06 May 2025, 09:19
I’m so disappointed with the way the customer service agent Keoagile handled my query yesterday
I’m so disappointed with the way the customer service agent Keoagile handled my query yesterday. I was dealing with Nompumelelo on Tuesday to change my banking details for my debit order to go off on the 1st of June. She confirmed that she had changed to details. I again confirmed that the new bank will only be debited on 1 June. Only to find out they went and debited it on 2 May. I was treated like an idiot by Keoagile who did not read my question and gave me a dumb reply. Both agents did not do their job, and on top I get a lame apology for “inconvenience caused” Agents need to lean to take responsibility for the way they interact with clients.
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
06 May 2025, 10:01Dear Vanyah ,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and appreciate you taking the time to discuss your concerns with us.
As discussed on our phone call, we will escalate for the matter to be addressed internally so that no inconvenience is caused to our valued clients when banking details are updated on policies. We truly value your patience and understanding in addressing the matter.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
As discussed on our phone call, we will escalate for the matter to be addressed internally so that no inconvenience is caused to our valued clients when banking details are updated on policies. We truly value your patience and understanding in addressing the matter.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply06 May 2025, 10:01
Official
Dear Vanyah ,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and appreciate you taking the time to discuss your concerns with us.
As discussed on our phone call, we will escalate for the matter to be addressed internally so that no inconvenience is caused to our valued clients when banking details are updated on policies. We truly value your patience and understanding in addressing the matter.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
As discussed on our phone call, we will escalate for the matter to be addressed internally so that no inconvenience is caused to our valued clients when banking details are updated on policies. We truly value your patience and understanding in addressing the matter.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan.
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vanyah B's updateReviewer Update
07 May 2025, 09:48I would like to give you 5 stars for the way you have handled my complaint however the app won’t allow me to give another review
Thank you for taking the time to call me personally and commit to sorting the issue out.
Thank you for taking the time to call me personally and commit to sorting the issue out.
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vanyah B's update07 May 2025, 09:48
Reviewer Update
I would like to give you 5 stars for the way you have handled my complaint however the app won’t allow me to give another review
Thank you for taking the time to call me personally and commit to sorting the issue out.
Thank you for taking the time to call me personally and commit to sorting the issue out.
Oneplan Insurance's replyOfficial
07 May 2025, 09:57Hi Vanyah,
Thank you very much for getting back to us and providing heartfelt feedback. We appreciate the opportunity to address your concerns and look forward to a long and happy relationship with you!
Kind regards,
Oneplan.
Thank you very much for getting back to us and providing heartfelt feedback. We appreciate the opportunity to address your concerns and look forward to a long and happy relationship with you!
Kind regards,
Oneplan.
Oneplan Insurance's reply07 May 2025, 09:57
Official
Hi Vanyah,
Thank you very much for getting back to us and providing heartfelt feedback. We appreciate the opportunity to address your concerns and look forward to a long and happy relationship with you!
Kind regards,
Oneplan.
Thank you very much for getting back to us and providing heartfelt feedback. We appreciate the opportunity to address your concerns and look forward to a long and happy relationship with you!
Kind regards,
Oneplan.