A
Atoofah
1 reviews | Active since Sept 2025
10 May 2026, 13:26
I'm really disappointed in Oneplan
I'm really disappointed in Oneplan. However, Sophie helped me to the best of her ability and did much more. It's not the first time that I've spoken to Sophie, and I can only convey good things about her.
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Replies (1)
Oneplan Insurance's replyOfficial
10 May 2026, 14:06Hi Atoofah,
Thank you for sharing your honest feedback. We’re genuinely sorry to hear that your overall experience with Oneplan has been disappointing, and we regret any frustration this has caused you.
At the same time, we truly appreciate you highlighting Sophie’s efforts. We’re pleased to hear that she went above and beyond to assist you and that your experiences with her have consistently been positive. Your kind words about her professionalism and dedication will certainly be shared with her and the wider team.
Your feedback is important to us, and we are committed to learning from it as we work to improve our service and better meet your expectations. Thank you for taking the time to let us know about your experience.
Kind regards,
Oneplan.
Thank you for sharing your honest feedback. We’re genuinely sorry to hear that your overall experience with Oneplan has been disappointing, and we regret any frustration this has caused you.
At the same time, we truly appreciate you highlighting Sophie’s efforts. We’re pleased to hear that she went above and beyond to assist you and that your experiences with her have consistently been positive. Your kind words about her professionalism and dedication will certainly be shared with her and the wider team.
Your feedback is important to us, and we are committed to learning from it as we work to improve our service and better meet your expectations. Thank you for taking the time to let us know about your experience.
Kind regards,
Oneplan.
Oneplan Insurance's reply10 May 2026, 14:06
Official
Hi Atoofah,
Thank you for sharing your honest feedback. We’re genuinely sorry to hear that your overall experience with Oneplan has been disappointing, and we regret any frustration this has caused you.
At the same time, we truly appreciate you highlighting Sophie’s efforts. We’re pleased to hear that she went above and beyond to assist you and that your experiences with her have consistently been positive. Your kind words about her professionalism and dedication will certainly be shared with her and the wider team.
Your feedback is important to us, and we are committed to learning from it as we work to improve our service and better meet your expectations. Thank you for taking the time to let us know about your experience.
Kind regards,
Oneplan.
Thank you for sharing your honest feedback. We’re genuinely sorry to hear that your overall experience with Oneplan has been disappointing, and we regret any frustration this has caused you.
At the same time, we truly appreciate you highlighting Sophie’s efforts. We’re pleased to hear that she went above and beyond to assist you and that your experiences with her have consistently been positive. Your kind words about her professionalism and dedication will certainly be shared with her and the wider team.
Your feedback is important to us, and we are committed to learning from it as we work to improve our service and better meet your expectations. Thank you for taking the time to let us know about your experience.
Kind regards,
Oneplan.