IK
Irene K
1 reviews | Active since Aug 2013
30 Jul 2025, 17:33
I’m only getting a message now that my June claims were rejected after I submitted a new claim for scripted meds
I’m only getting a message now that my June claims were rejected after I submitted a new claim for scripted meds. I was also embarrassed at the my GP visit because i couldn’t use my card. I’m now totally enough with them and I’m going to have to look for a different health insurance. Oneplan, I’m livid with your service big time!!!! Sucks!!!!!
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Replies (1)
Oneplan Insurance's replyOfficial
30 Jul 2025, 18:33Dear Irene,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, and we deeply regret any confusion caused. We understand how important it is for our clients to receive accurate information and seamless service, and we are truly sorry that we fell short in this instance.
Following a thorough review of your concerns raised on HelloPeter, we truly appreciate you taking the time to take our call and discuss the matter at hand.
As per our conversation on the call, we have processed refunds for the General Practitioner and Scripted Medication claims as we had received the invoices and proof of payments on WhatsApp and email. The funds are available on your Oneplan Claims card.
We truly apologize for the card issue that you experienced when trying to utilize the card yesterday, as we had a technical issue which has since been addressed.
At Oneplan, we are firmly committed to the principles of Treating Customers Fairly (TCF) and strive to ensure that every client interaction is handled with care, transparency, and integrity.
We sincerely apologize once again and appreciate your patience and understanding as we worked on resolving the matter. We hope this resolution restores your faith in our services and we look forward to a long and fruitful relationship with you.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply30 Jul 2025, 18:33
Official
Dear Irene,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, and we deeply regret any confusion caused. We understand how important it is for our clients to receive accurate information and seamless service, and we are truly sorry that we fell short in this instance.
Following a thorough review of your concerns raised on HelloPeter, we truly appreciate you taking the time to take our call and discuss the matter at hand.
As per our conversation on the call, we have processed refunds for the General Practitioner and Scripted Medication claims as we had received the invoices and proof of payments on WhatsApp and email. The funds are available on your Oneplan Claims card.
We truly apologize for the card issue that you experienced when trying to utilize the card yesterday, as we had a technical issue which has since been addressed.
At Oneplan, we are firmly committed to the principles of Treating Customers Fairly (TCF) and strive to ensure that every client interaction is handled with care, transparency, and integrity.
We sincerely apologize once again and appreciate your patience and understanding as we worked on resolving the matter. We hope this resolution restores your faith in our services and we look forward to a long and fruitful relationship with you.
Kind regards,
Oneplan.
Kind regards,
Oneplan.