I'm old you speak En...

Dear Pauline, 

Thank you for letting us know how you feel. We truly appreciate your honesty. 

We are very sorry that our communication has been difficult for you. We understand that not everyone is comfortable with English, and we never want you to feel confused or unheard, especially when it comes to your cover. Please know that we are here to help you in a way that is simple, clear, and easy to understand. We can explain everything step‑by‑step, slowly, and in plain language. If there is a language you are more comfortable with, please let us know, we will do our best to support you.

Your comfort matters to us, and we want to make sure you always feel confident and supported when speaking to Oneplan. 

Kind regards, 
Oneplan.