TA
Thando A
1 reviews | Active since Dec 2019
14 Apr 2025, 09:41
I'm not happy with Oneplan Insurance I requested for my policy to be cancelled on the 24 of March I spoke to at least four people who promised to cancel
I'm not happy with Oneplan Insurance I requested for my policy to be cancelled on the 24 of March I spoke to at least four people who promised to cancel. I did not receive an email confirming my cancellation and I had to call in today only to find out that the policy wasn't cancelled, I want this policy cancelled now
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Replies (1)
Oneplan Insurance's replyOfficial
14 Apr 2025, 10:07Dear Thando,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and have escalated your policy and request to the relevant department for urgent assistance. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan.
We have acknowledged your complaint, and have escalated your policy and request to the relevant department for urgent assistance. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan.
Oneplan Insurance's reply14 Apr 2025, 10:07
Official
Dear Thando,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and have escalated your policy and request to the relevant department for urgent assistance. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan.
We have acknowledged your complaint, and have escalated your policy and request to the relevant department for urgent assistance. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan.