M
Mikayla
1 reviews | Active since Jan 2022
31 Jan 2022, 12:29
I'm going to be hone...
I'm going to be honest I am not happy this happened in December and I was told 7-14 working days then and now it's 26 days later and now it's another 7-14 working days it's rediculous
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Oneplan Insurance's replyOfficial
31 Jan 2022, 14:48Good day Mikayla,
Thank you for taking our call earlier and for allowing us to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our discussion, kindly note that the refund request has been sent to your bank and should reflect in bank account before the end of the week.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our discussion, kindly note that the refund request has been sent to your bank and should reflect in bank account before the end of the week.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply31 Jan 2022, 14:48
Official
Good day Mikayla,
Thank you for taking our call earlier and for allowing us to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our discussion, kindly note that the refund request has been sent to your bank and should reflect in bank account before the end of the week.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our discussion, kindly note that the refund request has been sent to your bank and should reflect in bank account before the end of the week.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan