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nomzamo M
1 reviews | Active since Oct 2017
23 Mar 2022, 15:49
I’m Exhausted with this company
Again I’m having issues with Oneplan I was told by Palesa Tshweu that my card was delivered, I asked her to who ? Who signed for it? she ignored me, I did not get my card but I was told it’s been delivered already I’m really tired of this company! Can someone please follow up where is the card and they must let me know when they deliver it so I can wait for it agh
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Oneplan Insurance's replyOfficial
23 Mar 2022, 17:35Good day Nomzamo,
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that delivery of the Onecard takes up to 30 days after the first successful debit order. Upon investigation we discovered that the first debit order was collected on the 01 March 2022. Kindly take note that the delivery of the card is still within the turnaround time.
Please provide us with an alternative contact number or a suitable time to contact you as we would like to confirm your delivery address to ensure that you receive your Onecard. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that delivery of the Onecard takes up to 30 days after the first successful debit order. Upon investigation we discovered that the first debit order was collected on the 01 March 2022. Kindly take note that the delivery of the card is still within the turnaround time.
Please provide us with an alternative contact number or a suitable time to contact you as we would like to confirm your delivery address to ensure that you receive your Onecard. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply23 Mar 2022, 17:35
Official
Good day Nomzamo,
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that delivery of the Onecard takes up to 30 days after the first successful debit order. Upon investigation we discovered that the first debit order was collected on the 01 March 2022. Kindly take note that the delivery of the card is still within the turnaround time.
Please provide us with an alternative contact number or a suitable time to contact you as we would like to confirm your delivery address to ensure that you receive your Onecard. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that delivery of the Onecard takes up to 30 days after the first successful debit order. Upon investigation we discovered that the first debit order was collected on the 01 March 2022. Kindly take note that the delivery of the card is still within the turnaround time.
Please provide us with an alternative contact number or a suitable time to contact you as we would like to confirm your delivery address to ensure that you receive your Onecard. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan