Illness and hospitalization claim

On 29 June 2018 I submitted a claim for hospitalization and illness for my pekingese baby, Cheeky. Despite some initial problems getting a previous claim sorted out my claim was loaded on Monday 02/07/2018, I had to pay the full account at the veterinary hospital before my doggy could go home, needless to say I needed to refunded as soos as possible. I contacted Oneplan and spoke a very kind lady called Megan on 03/07/2018, she really went out of her way to assist me and by 08h30 on 04/07/2018 the refund was made into my Onecard. MEgan delivered excellent service.