TC
Tessa C
1 reviews | Active since Aug 2012
03 Oct 2015, 13:12
******* transaction
OnePet took money from me *******ly.<br> <br> I cancelled my account with them due to terrible service and a retarded system.<br> <br> I was unable to use the service in September without having a card since my card was was swallowed by an atm since there was no way for me to know what my pin was (retarded system).<br> Now they took money from me for October as well after I cancelled my account.<br> I'm also still waiting for my refund for my last vet visit.<br> <br> I expect the amounts for the debit orders for September and October as well as the refund amount to be paid to me within one week.<br> <br> Fix this now.
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Replies (1)Oneplan Insurance's replyOfficial
12 Oct 2015, 13:05Hello NiteKitti,
Thank you for bringing the above to our attention.
Kindly note that your Onepet policy has been cancelled as per our standard terms and conditions which is 30 days.
As per our telephonic discussion, please note that your claim refunds has been issued.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Oneplan Customer Care
Thank you for bringing the above to our attention.
Kindly note that your Onepet policy has been cancelled as per our standard terms and conditions which is 30 days.
As per our telephonic discussion, please note that your claim refunds has been issued.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Oneplan Customer Care
Oneplan Insurance's reply12 Oct 2015, 13:05
Official
Hello NiteKitti,
Thank you for bringing the above to our attention.
Kindly note that your Onepet policy has been cancelled as per our standard terms and conditions which is 30 days.
As per our telephonic discussion, please note that your claim refunds has been issued.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Oneplan Customer Care
Thank you for bringing the above to our attention.
Kindly note that your Onepet policy has been cancelled as per our standard terms and conditions which is 30 days.
As per our telephonic discussion, please note that your claim refunds has been issued.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Oneplan Customer Care
