BH
Brandon H

1 reviews | Active since Mar 2009

15 Oct 2018, 15:42

******* debt recovery processes.

Good day Brianna.

Or whomever reads this email....if anyone does really..........

Recently I had a very in depth and long conversation at my own cost with your ladies who answer your contact line.

Firstly:

I was never informed of any costs relating to cancellation of my Oneplan account at any time - first problem.

Secondly:

I have had conflicting reports that it was related to a medical procedure of sorts in 2016 - second problem.

Thirdly:

Oneplan at no time or another between 2016 and now 2018 have made any attempt at all to contact me regarding the need for me to be paying any amount to them since 2016. I cancelled with them in 2017 - third and fourth problem.

In closing, please would NuDebt and Oneplan get on the same page whilst I load this complaint to Hellopeter.com against Oneplan and Nudebt?

And also, can Oneplan and Nudebt decide how the above makes sense that Oneplan can utilize the services of a debt collection agency WITHOUT notifying ME of an outstanding amount to be paid and forego this requisite and hand me over to Nudebt directly?

Please explain it to me because I explained it to Nudebt already on prior occasions but it seems we have a failure to communicate or understand the above problems and irregularities in what is legal and required.

For your perusal.

https://www.hellopeter.com/nudebt-management/reviews/*******-debt-recovery-practices- **********

Regards.

Brandon Henery.

0
Replies (4)
Oneplan Insurance
Oneplan Insurance's reply15 Oct 2018, 16:17
Official

Hi Brandon,

We're sorry to hear about your experience and for any inconvenience caused.

Kindly allow us some time to have a look into your policy and we will revert back to you shortly.

Regards,

The Oneplan Team

BH
Brandon H's update15 Oct 2018, 16:19
Reviewer Update
Sure Oneplan. Go ahead. Please be my guest. Also note that the multiple email addresses for various staff at Oneplan dont work anymore indicating a high staff turnover. Not a good indication at all.
BH
Brandon H's update17 Oct 2018, 09:43
Reviewer Update
So Oneplan. No call. No email. No contact - as usual. But this threatening sms: 72 HOUR NOTICE: Henery, you have defaulted with R200.00 on your ONEPLAN Account. Call ********** 641/ Chat at www.nudebtchat.co.za quote Ref:ND ********** 0
Oneplan Insurance
Oneplan Insurance's reply17 Oct 2018, 11:12
Official

Hi Brandon,

We do apologise for the delay. We have had a look into your policy and have responded to your email.

Kindly refer to your emails in this regard.

Regards,

The Oneplan Team