AV
Ariel V

1 reviews | Active since Jan 2013

12 Feb 2015, 09:47

******** and Misinformed

contacted Oneplan again wondering if it would be necessary to get ANOTHER referral letter for the Specialist as I will require a follow-up visit to ensure everything ran smoothly with the procedure. (Even though I got a referral for the entire procedure). I was given the most ridiculous and ******** reason ever. The person told me: The reason that a GP has to give another referral is because a 'Specialist' does not study for nearly as long as what a GP does. A specialist only does a short 3 year course to become eg. a Gynae. For that reason Oneplan does not see them as 'real doctors' and for this reason a 'real doctor' must once again refer. <br> <br> Wow. What are you teaching the people working at Oneplan? That kind of ignorance is really disconcerting, never mind that it is a blatant lie. <br> <br> Let me inform you: Specialists study for approximately 10 years in total. Much more than a GP (GENERAL practitioner) as they are SPECIALISING! <br> <br> I can not believe that people working in the Healthcare industry do not know this, and much less care to inform themselves of this. I must be honest, since I started using Oneplan I have been disappinted time and time again.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply02 May 2023, 21:58
Official
Hello Ariel39,

Thank you for sharing the above with us and bringing this to our attention.

As per our telephonic discussion, I trust that we have clarified the misinformation, as well as the understanding of the definition of a specialist as per below:

\Specialist\" means a doctor who has completed advanced education and clinical training in a specific field