V
Vuyiswa
1 reviews | Active since Feb 2026
14 May 2026, 09:59
If you can try to mi...
If you can try to minimize the time that we wait before getting help
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
14 May 2026, 10:03Hi Vuyiswa,
Thank you for your feedback, we truly appreciate you taking the time to share it with us.
We completely understand how important it is to receive assistance quickly, and we’re sorry if your experience did not meet your expectations in this regard. Minimising wait times and providing prompt support is a key priority for us, and your input highlights where we need to continue improving.
Your feedback will be shared with the relevant teams as we work on enhancing our response times and overall customer experience. Thank you for being part of the Oneplan family, we value your support and remain committed to serving you better.
Kind regards,
Oneplan.
Thank you for your feedback, we truly appreciate you taking the time to share it with us.
We completely understand how important it is to receive assistance quickly, and we’re sorry if your experience did not meet your expectations in this regard. Minimising wait times and providing prompt support is a key priority for us, and your input highlights where we need to continue improving.
Your feedback will be shared with the relevant teams as we work on enhancing our response times and overall customer experience. Thank you for being part of the Oneplan family, we value your support and remain committed to serving you better.
Kind regards,
Oneplan.
Oneplan Insurance's reply14 May 2026, 10:03
Official
Hi Vuyiswa,
Thank you for your feedback, we truly appreciate you taking the time to share it with us.
We completely understand how important it is to receive assistance quickly, and we’re sorry if your experience did not meet your expectations in this regard. Minimising wait times and providing prompt support is a key priority for us, and your input highlights where we need to continue improving.
Your feedback will be shared with the relevant teams as we work on enhancing our response times and overall customer experience. Thank you for being part of the Oneplan family, we value your support and remain committed to serving you better.
Kind regards,
Oneplan.
Thank you for your feedback, we truly appreciate you taking the time to share it with us.
We completely understand how important it is to receive assistance quickly, and we’re sorry if your experience did not meet your expectations in this regard. Minimising wait times and providing prompt support is a key priority for us, and your input highlights where we need to continue improving.
Your feedback will be shared with the relevant teams as we work on enhancing our response times and overall customer experience. Thank you for being part of the Oneplan family, we value your support and remain committed to serving you better.
Kind regards,
Oneplan.