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Pearl M

1 reviews | Active since Oct 2018

11 Jun 2025, 17:35

I’d like to take a moment to share my experience with Oneplan Insurance and highlight the exceptional service I received from Sheldon

I’d like to take a moment to share my experience with Oneplan Insurance and highlight the exceptional service I received from Sheldon. This past week has been incredibly overwhelming for me due to an emergency surgery, and I’ve been trying to catch up on submitting all my claims. Sheldon has gone above and beyond to assist me during this time. Not only did he handle everything on my behalf with a cheerful and positive attitude, but he also took the initiative to follow up with my doctor’s office directly—relieving me of that added stress and allowing me to focus on my recovery. We need more customer service agents like Sheldon—his dedication, empathy, and genuine passion for his work truly make a difference. I’m incredibly grateful for his support!

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Oneplan Insurance
Oneplan Insurance's reply11 Jun 2025, 17:57
Official
Hi Pearl, 

Thank you for sharing such a heartfelt and detailed message. We’re truly sorry to hear about the challenges you've been facing and hope your recovery is going smoothly. It means so much to us that Sheldon was able to step in and provide the support you needed during such a difficult time.
Sheldon’s dedication, empathy, and willingness to go the extra mile are exactly the qualities we value at Oneplan. We’ll be sure to recognise him for the outstanding service he delivered. 

Thank you for being part of the Oneplan family, and for taking the time to acknowledge the care and commitment our team strives to provide. 

Kind regards, 
Oneplan.