I wouldn't recommend this company, please don't waste your time

I would not recommend this insurance company for your car. Maybe they work wonders for your pet but please, use a reputable insurance company for your vehicle. I had adjusted my premium and excess using their in-app feature to a higher excess and lower premium, but they still debited the regular premium amount. I understood that because I probably changed it too later in the month. During that process that they don't say anything about my cover. Then I change it back to the regular premium. After this they then say I'm not covered and I need to reupload the images to go through verification again. Why say we can use this feature when you know it will inconvenience us, and not mention this inconvenience when I take up the policy. This was a waste of my money and my time.