TL
Thea L
1 reviews | Active since Feb 2017
21 Dec 2023, 10:27
I WOULD NOT RECOMMEND THIS CO
I have been sending emails regarding a claim I submitted - NO RESPONSE!!! this company is NOT at all good at responding to emails....I cannot see people stating this is a good company...
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Oneplan Insurance's replyOfficial
21 Dec 2023, 11:15Dear Tia,
Thank you for taking the time to bring this to our attention.
We sincerely apologise that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please be advised that we always aim to respond to emailed queries within 48 hours of receiving the email. In cases of urgent hospital queries, we do encourage our clients to get in touch with our emergency authorisations department on ***. We can confirm that your email was indeed received and assigned to a claims consultant for assistance. We do acknowledge that the email is slightly above our communicated response turnaround time due to high email volumes, and we would like to profusely apologise for the delay in responding to your query. We can assure you that we are working hard at timeously responding to all queries to ensure that all queries are attended to in a timely manner.
We take your query seriously and have acknowledged your complaint. We have urgently escalated the matter to the relevant department and one of our consultants will be in contact with you to further assist with the matter at hand.
Once again, we apologise for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologise that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please be advised that we always aim to respond to emailed queries within 48 hours of receiving the email. In cases of urgent hospital queries, we do encourage our clients to get in touch with our emergency authorisations department on ***. We can confirm that your email was indeed received and assigned to a claims consultant for assistance. We do acknowledge that the email is slightly above our communicated response turnaround time due to high email volumes, and we would like to profusely apologise for the delay in responding to your query. We can assure you that we are working hard at timeously responding to all queries to ensure that all queries are attended to in a timely manner.
We take your query seriously and have acknowledged your complaint. We have urgently escalated the matter to the relevant department and one of our consultants will be in contact with you to further assist with the matter at hand.
Once again, we apologise for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Dec 2023, 11:15
Official
Dear Tia,
Thank you for taking the time to bring this to our attention.
We sincerely apologise that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please be advised that we always aim to respond to emailed queries within 48 hours of receiving the email. In cases of urgent hospital queries, we do encourage our clients to get in touch with our emergency authorisations department on ***. We can confirm that your email was indeed received and assigned to a claims consultant for assistance. We do acknowledge that the email is slightly above our communicated response turnaround time due to high email volumes, and we would like to profusely apologise for the delay in responding to your query. We can assure you that we are working hard at timeously responding to all queries to ensure that all queries are attended to in a timely manner.
We take your query seriously and have acknowledged your complaint. We have urgently escalated the matter to the relevant department and one of our consultants will be in contact with you to further assist with the matter at hand.
Once again, we apologise for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologise that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please be advised that we always aim to respond to emailed queries within 48 hours of receiving the email. In cases of urgent hospital queries, we do encourage our clients to get in touch with our emergency authorisations department on ***. We can confirm that your email was indeed received and assigned to a claims consultant for assistance. We do acknowledge that the email is slightly above our communicated response turnaround time due to high email volumes, and we would like to profusely apologise for the delay in responding to your query. We can assure you that we are working hard at timeously responding to all queries to ensure that all queries are attended to in a timely manner.
We take your query seriously and have acknowledged your complaint. We have urgently escalated the matter to the relevant department and one of our consultants will be in contact with you to further assist with the matter at hand.
Once again, we apologise for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan