I would like to write a review about Oneplan Insurance Thato Lenyanyabedi was very helpful I can't say much about admin I religiously send my invoices/pop and then weeks later when claiming for a medical appointment I get a message that I owe them a balan

Hi Thea, 

Thank you for sharing your experience with us. We're truly glad to hear that Thato Lenyanyabedi was helpful and made a positive impression—that’s the level of service we aim to provide. 

However, we’re sorry to hear about your frustration with the administrative side of your policy. We understand how important it is for payments and claims to be processed smoothly, and it’s concerning that you've encountered unexpected outstanding balances despite sending your invoices and proof of payment consistently.

Your feedback is valuable, and we will use it to investigate and improve the process. 

Thank you again for bringing this to our attention, and for giving us the opportunity to improve. 

Kind regards, 
Oneplan.