DJ
Dawn Jefferson-Green

1 reviews | Active since Aug 2021

08 Nov 2024, 11:42

I would like to write a review about Oneplan Insurance specifically for LORRAINE KRIEGER in the Claims department

I would like to write a review about Oneplan Insurance specifically for LORRAINE KRIEGER in the Claims department. She has gone over and above in assisting me with a claim for Tom, my Springer Spaniel who has an emergency. LORRAINE KRIEGER leads by example and is a credit to her organisation, Oneplan Pet Insurance. I thank her most sincerely for her extended time, energy and professional commitment to assist me with this process. She deserves a score of 12/10 for going the extra mile, which is done soo seldomly these days with such a lack of client service, and yet Lorraine Krieger provided Client Service Excellence. Thank you soo very much! Kindest regards Dawn Jefferson-Green

0
Replies (1)
Oneplan Insurance
Oneplan Insurance's reply08 Nov 2024, 12:57
Official
Hi Dawn,

Thank you for your feedback regarding your positive service experience with us. We greatly appreciate your kind words about the professionalism and helpfulness of Lorraine. Providing excellent service to our clients is our top priority, and we are delighted to hear that we were able to create a memorable experience for you, we will surely pass the message on.
Please give our love and well wishes to Tom and we hope that he has a speedy recovery.

We are glad to have been with you for the past 3 years and look forward to an even longer and more fruitful relationship. 
 
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 
 
Kind Regards,
Oneplan