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Sharne C
1 reviews | Active since Oct 2021
24 Aug 2023, 09:28
I would like to write a review about Oneplan Insurance, it’s cheap and covers what my son and I need, however the claims process can be tedious as you need details on each invoice and sometimes places don’t add those
I would like to write a review about Oneplan Insurance, it’s cheap and covers what my son and I need, however the claims process can be tedious as you need details on each invoice and sometimes places don’t add those. Angel Mance is THE BEST consultant I’ve ever worked with, I was assisted and sorted for 2 outstanding claims in a matter of minutes! Thank you 🙏
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Oneplan Insurance's replyOfficial
24 Aug 2023, 12:46Hi Sharne,
Thank you for sharing your service experience with us and for complimenting Angel on her excellent customer service. Our products are specially designed to cater to our client’s individual needs, and we are delighted to hear that you are happy with the services provided.
We apologize for any inconvenience you may have experienced with the claiming process. Kindly note that for claims to be processed accordingly we do require clear copies of detailed invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist, alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us and for complimenting Angel on her excellent customer service. Our products are specially designed to cater to our client’s individual needs, and we are delighted to hear that you are happy with the services provided.
We apologize for any inconvenience you may have experienced with the claiming process. Kindly note that for claims to be processed accordingly we do require clear copies of detailed invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist, alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Aug 2023, 12:46
Official
Hi Sharne,
Thank you for sharing your service experience with us and for complimenting Angel on her excellent customer service. Our products are specially designed to cater to our client’s individual needs, and we are delighted to hear that you are happy with the services provided.
We apologize for any inconvenience you may have experienced with the claiming process. Kindly note that for claims to be processed accordingly we do require clear copies of detailed invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist, alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us and for complimenting Angel on her excellent customer service. Our products are specially designed to cater to our client’s individual needs, and we are delighted to hear that you are happy with the services provided.
We apologize for any inconvenience you may have experienced with the claiming process. Kindly note that for claims to be processed accordingly we do require clear copies of detailed invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist, alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan