FP
Frugalista P
1 reviews | Active since Nov 2016
29 Mar 2023, 09:55
I would like to write a review about Oneplan Insurance I have had One Plan Health for 4 months and I can honestly say that I am impressed with their service over all
I would like to write a review about Oneplan Insurance I have had One Plan Health for 4 months and I can honestly say that I am impressed with their service over all. Claims are processed rapidly especially by Buhle through the WhatsApp system. Only downside is the OnePlan card does not work as promised. I prefer a refund to my account but for others this could be a drawback. Thank you
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Replies (3)
Oneplan Insurance's replyOfficial
29 Mar 2023, 11:05Hi Deanna,
Your awesome feedback regarding the service received from the Buhle is highly appreciated.
Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner. Our clients are important to us, and we aim to provide them with the best service possible. Kindly note that any refunds that are processed into the Onecard will reflect within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Your awesome feedback regarding the service received from the Buhle is highly appreciated.
Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner. Our clients are important to us, and we aim to provide them with the best service possible. Kindly note that any refunds that are processed into the Onecard will reflect within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Oneplan Insurance's reply29 Mar 2023, 11:05
Official
Hi Deanna,
Your awesome feedback regarding the service received from the Buhle is highly appreciated.
Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner. Our clients are important to us, and we aim to provide them with the best service possible. Kindly note that any refunds that are processed into the Onecard will reflect within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Your awesome feedback regarding the service received from the Buhle is highly appreciated.
Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner. Our clients are important to us, and we aim to provide them with the best service possible. Kindly note that any refunds that are processed into the Onecard will reflect within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
FP
Frugalista P's updateReviewer Update
07 Jun 2023, 16:53Sadly, things have gone from bad to worse with OnePlan. I suggest avoiding them. After 6 months my OnePlan card still didnt work and no one ever bothered to follow up or fix the issue until I requested to cancel my policy. Then I was referred to a retention agent who agreed to fix the issue and be a direct customer service agenct given all the issues I was having. This person never followed to on anything either. I believe the retention person is just a step to get an additional months premium because they require a calendar months notice.
FP
Frugalista P's update07 Jun 2023, 16:53
Reviewer Update
Sadly, things have gone from bad to worse with OnePlan. I suggest avoiding them. After 6 months my OnePlan card still didnt work and no one ever bothered to follow up or fix the issue until I requested to cancel my policy. Then I was referred to a retention agent who agreed to fix the issue and be a direct customer service agenct given all the issues I was having. This person never followed to on anything either. I believe the retention person is just a step to get an additional months premium because they require a calendar months notice.
Oneplan Insurance's replyOfficial
13 Jun 2023, 09:14Good day Deanna,
We sincerely apologize for the way you feel as we do have your best interest at heart.
We sincerely apologize for the way you feel as we do have your best interest at heart.
We have attempted to contact you on the listed number; however, it was to no avail and we would like to assist further.
Kindly provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Once again we apologize for any inconvenience caused and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Kindly provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Once again we apologize for any inconvenience caused and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Jun 2023, 09:14
Official
Good day Deanna,
We sincerely apologize for the way you feel as we do have your best interest at heart.
We sincerely apologize for the way you feel as we do have your best interest at heart.
We have attempted to contact you on the listed number; however, it was to no avail and we would like to assist further.
Kindly provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Once again we apologize for any inconvenience caused and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Kindly provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Once again we apologize for any inconvenience caused and we look forward to hearing from you soon.
Kind Regards,
Oneplan