1 reviews | Active since Mar 2025
I would like to write a review about Oneplan Insurance
I would like to write a review about Oneplan Insurance. I am highly disappointed with the service received from one plan insurance. I have been trying to get assistance with loading funds for a GP visit since 08:00 am but nobody seems to be offering any assistance to me. Tried calling and spoke to a custom service agent who then put me through to the claims department and i have been put on hold for over 15 min without any assistance. I have a sick baby boy at home who i cant take to the doctor because one plan is failing to do their part but very quick to debit money end of the month. I tried via the app aswel but claim cant be loaded because of a pending claim that i had made which they are failing to refund my money after sending all the documents they required but still have not received my money and i am unable to process a new claim now. Very poor service from one plan
Thank you for taking our call to discuss your concerns. As per our conversation, the refund claim will be processed to your bank account. Kindly note that bank refunds take between 7-14 working days, excluding weekends to reflect in your bank account. You will receive an SMS with the status of the claim once it has been finalized.
We have also loaded funds for your son's General Practitioner visit as requested. Please remember to send us the detailed invoice with proof of payment for the claim to be assessed. You may submit them via email *** with your policy number in the subject line or via WhatsApp at *** and we will happily assist.
Additionally, we sincerely apologize for the experience you've had with our WhatsApp chat service and this has been escalated for further investigation and assistance to address the matter.
Wishing you and your son all the best!
Oneplan.
Thank you for taking our call to discuss your concerns. As per our conversation, the refund claim will be processed to your bank account. Kindly note that bank refunds take between 7-14 working days, excluding weekends to reflect in your bank account. You will receive an SMS with the status of the claim once it has been finalized.
We have also loaded funds for your son's General Practitioner visit as requested. Please remember to send us the detailed invoice with proof of payment for the claim to be assessed. You may submit them via email *** with your policy number in the subject line or via WhatsApp at *** and we will happily assist.
Additionally, we sincerely apologize for the experience you've had with our WhatsApp chat service and this has been escalated for further investigation and assistance to address the matter.
Wishing you and your son all the best!
Oneplan.