JS
Johann S
1 reviews | Active since Mar 2023
26 Sept 2025, 16:15
I would like to write a review about Oneplan Insurance
I would like to write a review about Oneplan Insurance. Sophie has been very helpful and put me through to claims where I spoke to Kelly Vorster, and everything was finalized. Thank you for a little advice I would suggest that people know what each of the departments are doing to make process easier a 4 day back and forth phoning could have been finalized in 15min
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Oneplan Insurance's replyOfficial
26 Sept 2025, 18:53Hi Johann,
Thank you for taking the time to share your experience and suggestions. We’re glad to hear that Sophie was helpful in connecting you to the right department and that Kelly was able to assist in finalizing everything for you. We truly value your feedback regarding clearer communication between departments, as it helps us improve our processes and ensure quicker resolutions for our clients.
Kind regards,
Oneplan.
Thank you for taking the time to share your experience and suggestions. We’re glad to hear that Sophie was helpful in connecting you to the right department and that Kelly was able to assist in finalizing everything for you. We truly value your feedback regarding clearer communication between departments, as it helps us improve our processes and ensure quicker resolutions for our clients.
Kind regards,
Oneplan.
Oneplan Insurance's reply26 Sept 2025, 18:53
Official
Hi Johann,
Thank you for taking the time to share your experience and suggestions. We’re glad to hear that Sophie was helpful in connecting you to the right department and that Kelly was able to assist in finalizing everything for you. We truly value your feedback regarding clearer communication between departments, as it helps us improve our processes and ensure quicker resolutions for our clients.
Kind regards,
Oneplan.
Thank you for taking the time to share your experience and suggestions. We’re glad to hear that Sophie was helpful in connecting you to the right department and that Kelly was able to assist in finalizing everything for you. We truly value your feedback regarding clearer communication between departments, as it helps us improve our processes and ensure quicker resolutions for our clients.
Kind regards,
Oneplan.