IM
Ilze M
1 reviews | Active since Jul 2018
16 Mar 2022, 10:44
I would like to write a review about Oneplan Insurance
I would like to write a review about Oneplan Insurance. I would like to thank Zarina Hartley for being the only consultant willing to help me. After emailing numerous consultant and not receiving any feedback. Zarina resolved my query within minutes. I wish all consultants can be as friendly and efficient as Zarina
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Oneplan Insurance's replyOfficial
16 Mar 2022, 12:38Hi Ilze,
Thank for the wonderful feedback on your interaction with Zarina. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Zarina has made such a lasting impression on you, we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank for the wonderful feedback on your interaction with Zarina. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Zarina has made such a lasting impression on you, we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply16 Mar 2022, 12:38
Official
Hi Ilze,
Thank for the wonderful feedback on your interaction with Zarina. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Zarina has made such a lasting impression on you, we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank for the wonderful feedback on your interaction with Zarina. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Zarina has made such a lasting impression on you, we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan