MB
Meryl B
1 reviews | Active since Aug 2012
10 Aug 2024, 12:51
I would like to write a review about Oneplan Insurance
I would like to write a review about Oneplan Insurance. I repeatedly asked for a copy of my new plan and Sophie repeatedly sent me a copy of the plan I already have. She eventually found out that it was still in underwriting and will take 3 to 5 working days for validation. Why couldn't she just tell me that in the first place instead of emailing the incorrect document repeatedly. Not impressed
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Replies (2)
Oneplan Insurance's replyOfficial
11 Aug 2024, 21:03Dear Meryl,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will contact you to ensure you receive a copy of the updated policy schedule once everything is in order with your new plan.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will contact you to ensure you receive a copy of the updated policy schedule once everything is in order with your new plan.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Aug 2024, 21:03
Official
Dear Meryl,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will contact you to ensure you receive a copy of the updated policy schedule once everything is in order with your new plan.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will contact you to ensure you receive a copy of the updated policy schedule once everything is in order with your new plan.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
12 Aug 2024, 09:56Dear Meryl,
We have attempted to contact you on the listed number, however the number goes to voicemail.
Kindly provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number, however the number goes to voicemail.
Kindly provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Aug 2024, 09:56
Official
Dear Meryl,
We have attempted to contact you on the listed number, however the number goes to voicemail.
Kindly provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number, however the number goes to voicemail.
Kindly provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Kind Regards,
Oneplan