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Martha M
1 reviews | Active since Oct 2024
10 Jan 2025, 11:19
I would like to writ...
I would like to writer a review about Oneplan Insurance, I have been waiting for more than 4 hours on WhatsApp to speak to an agent, Oneplan loaded funds in my card to go visit a doctor, then when I sent them the invoice, they rejected it saying that i withdraw the money , I am very very angry right now , your customer service is very poor.
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Oneplan Insurance's replyOfficial
10 Jan 2025, 11:46Hi Martha,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
We have attempted to contact you on the number listed on your policy to address your concerns and further assist, however, we have been unsuccessful in reaching you.
Please advise of a convenient time to contact you so that we may follow up and assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
We have attempted to contact you on the number listed on your policy to address your concerns and further assist, however, we have been unsuccessful in reaching you.
Please advise of a convenient time to contact you so that we may follow up and assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Jan 2025, 11:46
Official
Hi Martha,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
We have attempted to contact you on the number listed on your policy to address your concerns and further assist, however, we have been unsuccessful in reaching you.
Please advise of a convenient time to contact you so that we may follow up and assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
We have attempted to contact you on the number listed on your policy to address your concerns and further assist, however, we have been unsuccessful in reaching you.
Please advise of a convenient time to contact you so that we may follow up and assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan