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HERKLAAS H
1 reviews | Active since Nov 2025
29 Nov 2025, 14:28
I would like to writ...
I would like to write a review about Oneplan Insurance hi have been paying for 3 months still did not receive my dog medical card everytime i ask its the same answer 2 to 3 weeks this is unexpected and wrong
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Oneplan Insurance's replyOfficial
29 Nov 2025, 14:53Dear Herklaas,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
We’re sorry to hear about the frustration caused to you by the delay in delivering your Oneplan Claims card. Upon receiving your complaint, we have accessed your policy and noted that the inception date of the policy is 2025/10/11, meaning it is a pro-rata inception and the first pro-rata payment was made on 2025/10/10. We would like to clarify that the card was ordered after the first full premium was received on 2025/11/01. We have escalated the matter to the relevant department for further assistance and will provide feedback once we have more information regarding the delivery of the card.
We look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
We’re sorry to hear about the frustration caused to you by the delay in delivering your Oneplan Claims card. Upon receiving your complaint, we have accessed your policy and noted that the inception date of the policy is 2025/10/11, meaning it is a pro-rata inception and the first pro-rata payment was made on 2025/10/10. We would like to clarify that the card was ordered after the first full premium was received on 2025/11/01. We have escalated the matter to the relevant department for further assistance and will provide feedback once we have more information regarding the delivery of the card.
We look forward to resolving the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply29 Nov 2025, 14:53
Official
Dear Herklaas,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
We’re sorry to hear about the frustration caused to you by the delay in delivering your Oneplan Claims card. Upon receiving your complaint, we have accessed your policy and noted that the inception date of the policy is 2025/10/11, meaning it is a pro-rata inception and the first pro-rata payment was made on 2025/10/10. We would like to clarify that the card was ordered after the first full premium was received on 2025/11/01. We have escalated the matter to the relevant department for further assistance and will provide feedback once we have more information regarding the delivery of the card.
We look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
We’re sorry to hear about the frustration caused to you by the delay in delivering your Oneplan Claims card. Upon receiving your complaint, we have accessed your policy and noted that the inception date of the policy is 2025/10/11, meaning it is a pro-rata inception and the first pro-rata payment was made on 2025/10/10. We would like to clarify that the card was ordered after the first full premium was received on 2025/11/01. We have escalated the matter to the relevant department for further assistance and will provide feedback once we have more information regarding the delivery of the card.
We look forward to resolving the matter.
Kind regards,
Oneplan.