1 reviews | Active since Mar 2022
I would like to writ...
I would like to write a review about Oneplan Insurance an agent by the name of Thabo has not given us feedback back since last week after he failed to conduct a proper claim process, my car was not assessed properly he only processed a claim using the pics we sent via email, on the email thread we have described to him that apart from what we can see on the pictures the suspension is damaged as the car doesn’t drive well anymore, he ignored all of that and proceeded to process a claim just for the fender and bumper, I then tried to reason with him over the phone that the amount claimed by him is not correct as it doesn’t cover all the damages furthermore he doesn’t consider us a clients all the query is about his company and doesn’t care about our convenience he said it’s not economical for them to find a repair shop closer to us he insisted we go all the way to northriding to the dealer/repair shop they only work with, as if thats not enough he said he would be able to deal with me anymore
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.
Kindly note that we would allow for a separate quote to be done due to the suspected suspension damages. The right to select a repairer is with the assessors as it needs to be with a service provider that is listed on our approved panel. Should the vehicle be taken to the panel beater that we recommend, we would arrange for the car to be uplifted and taken for repairs at our own cost. Please note the additional quote for suspension damages will not be an extra charge to the cover as long as the panel beater can confirm the damages are related to the accident reported. There are excesses applicable to the claim which cannot be excluded as the claim was assessed and approved in line with the percentage of cover that you have selected. You will find the information of the cover percentage that you selected on page 2 and the excesses applicable on page 5 of the policy schedule that was sent to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all that we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.
Kindly note that we would allow for a separate quote to be done due to the suspected suspension damages. The right to select a repairer is with the assessors as it needs to be with a service provider that is listed on our approved panel. Should the vehicle be taken to the panel beater that we recommend, we would arrange for the car to be uplifted and taken for repairs at our own cost. Please note the additional quote for suspension damages will not be an extra charge to the cover as long as the panel beater can confirm the damages are related to the accident reported. There are excesses applicable to the claim which cannot be excluded as the claim was assessed and approved in line with the percentage of cover that you have selected. You will find the information of the cover percentage that you selected on page 2 and the excesses applicable on page 5 of the policy schedule that was sent to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all that we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan