SM
Sibongile M
1 reviews | Active since Oct 2019
01 Oct 2025, 15:20
I would like to writ...
I would like to write a review about Oneplan Insurance The most boring customer experience I've juat had.. Lucy doesn't pay attention to details with a touch of sarcasm... She's been quiet for over 10 minutes now without any response because I had to question her rude question agains me.. If she doesn't want to work with people then might as well look for something suitable for her character.. Worse part is that she doesn't even have to see me nor communicate with me telephonically but I can still sense the attitude via chat.. I'm so bored
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Oneplan Insurance's replyOfficial
01 Oct 2025, 15:45Dear Sibongile ,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and to be addressed.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and to be addressed.
Once again, we apologize for any inconvenience caused and we look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply01 Oct 2025, 15:45
Official
Dear Sibongile ,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and to be addressed.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and to be addressed.
Once again, we apologize for any inconvenience caused and we look forward to restoring your faith in our services.
Kind regards,
Oneplan.