JM
Joani M
1 reviews | Active since Jun 2012
10 Jul 2024, 16:32
I wasn't sure why my claim was being declined
I wasn't sure why my claim was being declined. I am a new member and has not really claimed yet. Mpho Kganyago helped me to approve the claim and understand where I went wrong. Next time I will provide a more clear document. Thank you for your patience. I wish the claims department was more clear. But happy it was resolved.
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Oneplan Insurance's replyOfficial
10 Jul 2024, 16:55Hi Joani,
Your 5-star rating on the service received is highly valued. Thank you for the positive feedback and for taking the time to compliment Mpho on her excellent customer service, we will be sure to recognize her efforts and we apologize for any confusion that may have been caused.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Your 5-star rating on the service received is highly valued. Thank you for the positive feedback and for taking the time to compliment Mpho on her excellent customer service, we will be sure to recognize her efforts and we apologize for any confusion that may have been caused.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Jul 2024, 16:55
Official
Hi Joani,
Your 5-star rating on the service received is highly valued. Thank you for the positive feedback and for taking the time to compliment Mpho on her excellent customer service, we will be sure to recognize her efforts and we apologize for any confusion that may have been caused.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Your 5-star rating on the service received is highly valued. Thank you for the positive feedback and for taking the time to compliment Mpho on her excellent customer service, we will be sure to recognize her efforts and we apologize for any confusion that may have been caused.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan