I wasn't sure how to rate this as 3 stars or 2 stars

The service has been very helpful in the past, however once I sent an invoice through, they doubted whether I'd seen the dentist I went to. This is also the very first time I have ever submitted a claim in nearly 9 years

The dentist has never dealt with the issue before. I had initially sent invoices through, which she had stamped and signed. The fact that you are questing Dr Rampersad who has dealt with you before is the reason for the 2 star rating. This fiasco is going to cause her a lot of unnecessary work which hopefully will satisfy you

Yes, I did go and see her and paid upfront like I normally do, she said I could later claim through OnePlan once she found out I was a member. Your representative also pointed this pertinent fact out to me when I had to become the sole member after my husband's passing last year.

I have now had to take my invoices and now they have to match it up with the payments made. Since my maximum claim on the plan for each visit is for R685.00 which is far less that the amount I paid each time I went to her for dental work.

I really cannot see what you are being so persnickety about. You'll probably be wanting my bank statements next, which I will have ready for you should the need arise.