I wasn’t getting assistance from the customer care agent that was helping me and I got in touch with the manager Kirsty and she made sure that I was assisted very quickly

Hi Caroline, 

Thank you for your feedback! We’re glad to hear that Kirsty and Palesa stepped in to ensure you received prompt assistance. We’ll be sure to pass along your appreciation to both of them. 

Thank you for choosing Oneplan! 

Kind regards, 
Oneplan.