I was unsure of how to have the pet med savings for my doggie loaded onto the one plan card

I was unsure of how to have the pet med savings for my doggie loaded onto the one plan card. I wanted to have the funds loaded in anticipation of his sterilisation the following day. I was assisted by Shannen Mc Phersen via the whatsapp feature, who explained the process to me thoroughly and even offered to have the claim processed for me. I followed her instructions and the funds were loaded onto the card within seconds. She was quick to respond to my query, very friendly and professional and definitely very helpful. This is my first claim with Oneplan pet insurance and i am very satisfied.