AA
Alta Alta.deetlefs

1 reviews | Active since Jun 2022

03 Jul 2025, 10:01

I was trying to settle a claim today in order to losd another claim and was assisted by Rutendo Adelaide and wow what a smooth sailing claim it was with her giving feedback and assidting me in what I need to requedt from lab until she made sure the claim

I was trying to settle a claim today in order to losd another claim and was assisted by Rutendo Adelaide and wow what a smooth sailing claim it was with her giving feedback and assidting me in what I need to requedt from lab until she made sure the claim wax settled and she even loaded the new claim request for me. She handled it all very proffedionally and very polite. She makes it a pleasure to chat on the app. Treasure her she is a piece of gold.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply03 Jul 2025, 10:02
Official
Hi Alta, 

Thank you for taking the time to compliment Rutendo. Customer service is our number one priority, and we are delighted that we were able to create a memorable experience for you. 

Thank you for choosing Oneplan.

Kind regards, 
Oneplan.