RN
Ronel N
1 reviews | Active since Jul 2022
06 Dec 2024, 12:05
I was struggling thi...
I was struggling this morning to get my claim loaded.....my dog is sick...and now I must sit with shut.....that I can't load monney..... I pay every month......if it happens again....I AM GOING TO ✋️ MY POLICY....
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Oneplan Insurance's replyOfficial
06 Dec 2024, 12:39Dear Ronel,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations as we do value you as our client and we do have your fur-babies best interests at heart.
Kindly note that when claiming for day-to-day benefits we will require the detailed invoice for the claim to be finalized. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have received the most recent day-to-day invoice for your fur-baby and we have escalated it to the relevant department. Kindly note that in-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
As per our telephonic conversation, we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations as we do value you as our client and we do have your fur-babies best interests at heart.
Kindly note that when claiming for day-to-day benefits we will require the detailed invoice for the claim to be finalized. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have received the most recent day-to-day invoice for your fur-baby and we have escalated it to the relevant department. Kindly note that in-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
As per our telephonic conversation, we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Dec 2024, 12:39
Official
Dear Ronel,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations as we do value you as our client and we do have your fur-babies best interests at heart.
Kindly note that when claiming for day-to-day benefits we will require the detailed invoice for the claim to be finalized. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have received the most recent day-to-day invoice for your fur-baby and we have escalated it to the relevant department. Kindly note that in-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
As per our telephonic conversation, we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations as we do value you as our client and we do have your fur-babies best interests at heart.
Kindly note that when claiming for day-to-day benefits we will require the detailed invoice for the claim to be finalized. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have received the most recent day-to-day invoice for your fur-baby and we have escalated it to the relevant department. Kindly note that in-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
As per our telephonic conversation, we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan