1 reviews | Active since Aug 2025
I was required to provide a script and supporting evidence that I paid for my sons medication
I was required to provide a script and supporting evidence that I paid for my sons medication. My claim was declined as they wanted a detailed invoice from dischem to prove that indeed I had paid for R190 medication. The medication was more than that but still asked to justify my claim. It was such a tedious process as I had to to take time out of an already busy day to go back to dischem to ask for a detailed invoice to justify my sons medication. I wouldn't advocate for anyone to go on One plan. If you can afford a better medical plan, you should stick to that and not opt for cheaper alternatives like one plan. The administration is terrible and some of the agents can be very rude and dismissive. Leaving you with questions
We have noted that when you reached out via WhatsApp for assistance, our team advised you of the required invoice and what information should be included on it for the claim to be reviewed. Once the invoice was submitted, the claim was reviewed and approved as per feedback given on the chat.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for all that you have been through.
Oneplan.
We have noted that when you reached out via WhatsApp for assistance, our team advised you of the required invoice and what information should be included on it for the claim to be reviewed. Once the invoice was submitted, the claim was reviewed and approved as per feedback given on the chat.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for all that you have been through.
Oneplan.