CC
Cornelus C
1 reviews | Active since Jan 2023
11 Jan 2023, 16:39
I was on my way to d...
I was on my way to doctors but they informed me they're not contracted by ONEPLAN nor are they on their network
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Replies (1)
Oneplan Insurance's replyOfficial
11 Jan 2023, 16:59Good day Cornelus,
Thank you for taking the time to bring this to our attention.
Kindly note that our product is designed in such a manner that it allows you to visit any Doctor or Dentist of you choice, provided they are a registered SA Medical Service Provider.
Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand in the hopes to provide clarity on the above matter.
Thank you for taking the time to bring this to our attention.
Kindly note that our product is designed in such a manner that it allows you to visit any Doctor or Dentist of you choice, provided they are a registered SA Medical Service Provider.
Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand in the hopes to provide clarity on the above matter.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Jan 2023, 16:59
Official
Good day Cornelus,
Thank you for taking the time to bring this to our attention.
Kindly note that our product is designed in such a manner that it allows you to visit any Doctor or Dentist of you choice, provided they are a registered SA Medical Service Provider.
Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand in the hopes to provide clarity on the above matter.
Thank you for taking the time to bring this to our attention.
Kindly note that our product is designed in such a manner that it allows you to visit any Doctor or Dentist of you choice, provided they are a registered SA Medical Service Provider.
Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand in the hopes to provide clarity on the above matter.
Kind Regards,
Oneplan