EE
Eva E
1 reviews | Active since May 2022
12 Aug 2025, 15:15
I was not happy with...
I was not happy with my claim especially my first one in my very first time experience
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Replies (1)
Oneplan Insurance's replyOfficial
12 Aug 2025, 15:47Dear Eva ,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have reviewed your complaint and would like to thank you for taking our call to discuss your concerns. As discussed on the call, the OTC claim dated 2025/06/13 has been recovered after payment was made. The claim was initially rejected/outstanding due to no detailed invoice being provided after the funds for the claim were utilized.
If you are able to, you may submit the detailed invoice for a refund request to *** with your policy number in the subject line or send it via WhatsApp at *** and our team will happily assist with reviewing the claim and providing feedback.
For Scripted Medication and/or Over the Counter Medication claims, the following information is required on the detailed invoice which is provided by the dispensary section of the pharmacy :
1. Pharmacy contact details
2. Pharmacy practice number
3. Patient details
4. Description of medication dispensed
5. The cost for medication
6. Service date
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we truly apologize for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
If you are able to, you may submit the detailed invoice for a refund request to *** with your policy number in the subject line or send it via WhatsApp at *** and our team will happily assist with reviewing the claim and providing feedback.
For Scripted Medication and/or Over the Counter Medication claims, the following information is required on the detailed invoice which is provided by the dispensary section of the pharmacy :
1. Pharmacy contact details
2. Pharmacy practice number
3. Patient details
4. Description of medication dispensed
5. The cost for medication
6. Service date
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we truly apologize for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply12 Aug 2025, 15:47
Official
Dear Eva ,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have reviewed your complaint and would like to thank you for taking our call to discuss your concerns. As discussed on the call, the OTC claim dated 2025/06/13 has been recovered after payment was made. The claim was initially rejected/outstanding due to no detailed invoice being provided after the funds for the claim were utilized.
If you are able to, you may submit the detailed invoice for a refund request to *** with your policy number in the subject line or send it via WhatsApp at *** and our team will happily assist with reviewing the claim and providing feedback.
For Scripted Medication and/or Over the Counter Medication claims, the following information is required on the detailed invoice which is provided by the dispensary section of the pharmacy :
1. Pharmacy contact details
2. Pharmacy practice number
3. Patient details
4. Description of medication dispensed
5. The cost for medication
6. Service date
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we truly apologize for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
If you are able to, you may submit the detailed invoice for a refund request to *** with your policy number in the subject line or send it via WhatsApp at *** and our team will happily assist with reviewing the claim and providing feedback.
For Scripted Medication and/or Over the Counter Medication claims, the following information is required on the detailed invoice which is provided by the dispensary section of the pharmacy :
1. Pharmacy contact details
2. Pharmacy practice number
3. Patient details
4. Description of medication dispensed
5. The cost for medication
6. Service date
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we truly apologize for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.