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Alison Margaret Minnie qop
1 reviews | Active since Sept 2024
19 Nov 2025, 11:41
I was in the wrong and I apologise for my previous rating of 2 stars
I had unwittingly followed the incorrect procedures when submitting a claim for the first time. This is an apology from my side acknowleging that I had submitted incomplete information when I submitted my claim, as I genuinly though that an anvoice from the Dentist was sufficient, and couldn't understand that I had to also submit my POS statement as well. My apologies for any inconveniences caused.
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Replies (1)
Oneplan Insurance's replyOfficial
19 Nov 2025, 11:48Hi Alison,
Thank you for your message and for taking the time to post this review. We completely understand that navigating claim submissions for the first time can be confusing, and we appreciate your honesty in acknowledging the oversight. There’s no need to worry, our team is here to guide you through the process, and we’re glad that we could assist in getting everything sorted. Your thoughtfulness in communicating this is truly appreciated.
Kind regards,
Oneplan.
Thank you for your message and for taking the time to post this review. We completely understand that navigating claim submissions for the first time can be confusing, and we appreciate your honesty in acknowledging the oversight. There’s no need to worry, our team is here to guide you through the process, and we’re glad that we could assist in getting everything sorted. Your thoughtfulness in communicating this is truly appreciated.
Kind regards,
Oneplan.
Oneplan Insurance's reply19 Nov 2025, 11:48
Official
Hi Alison,
Thank you for your message and for taking the time to post this review. We completely understand that navigating claim submissions for the first time can be confusing, and we appreciate your honesty in acknowledging the oversight. There’s no need to worry, our team is here to guide you through the process, and we’re glad that we could assist in getting everything sorted. Your thoughtfulness in communicating this is truly appreciated.
Kind regards,
Oneplan.
Thank you for your message and for taking the time to post this review. We completely understand that navigating claim submissions for the first time can be confusing, and we appreciate your honesty in acknowledging the oversight. There’s no need to worry, our team is here to guide you through the process, and we’re glad that we could assist in getting everything sorted. Your thoughtfulness in communicating this is truly appreciated.
Kind regards,
Oneplan.