I was immediately assisted and referred to the correct department agent Palesa Mabiletsa was excellent and my claim was finalised

Hi Emmerenta, 

Thank you for your feedback. We’re glad to hear that Palesa provided excellent assistance and ensured your claim was finalised efficiently. It’s great to know you’re a happy Oneplan family member. We’ll be sure to share your kind words with her. 

Kind regards, 
Oneplan.