I was hoping to get funds on my card while waiting at the doctor, but I paid instead and I am claiming a refund now

Hi Johanna,

Thank you for taking time to post this review.

We sincerely apologise for the inconvenience caused with regards to the funds being made available to you for your Doctor's visit.

Kindly note that when you need to claim funds can be loaded on the card prior before getting to your appointment and then you swipe to make payment when you get there.

We will contact you and provide a guideline on how best you will be able to claim next time.

Kind regards,
Oneplan.