I was helped by Zarina Hartley today and she helped me sort out an issue I've been having for 3 months! She was super friendly, helpful and quick to respond

Hi Kay,

Thank you for sharing your service experience with us. 

 

We sincerely apologize for the previous experience you had and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Zarina has made such a lasting impression on you and we will be sure to recognize her efforts.

 

Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.

 

Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 
 
Kind Regards,
Oneplan