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Joyce Kotlolo joyce.kotlolo
1 reviews | Active since Oct 2023
05 Jun 2024, 15:07
I was happy you have...
I was happy you have great and very professional consultants keep up the good job but please review your option for chronic diseases
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Replies (1)
Oneplan Insurance's replyOfficial
05 Jun 2024, 19:08Hi Joyce,
Thank you for sharing your service experience with us. Our clients are important to us and we aim to provide them with the best service possible. We have noted your concerns mentioned in the above escalation.
Kindly note as a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Our Health insurance products are reviewed annually, and any changes will always be communicated electronically. We also annually review our insurance arrangements to ensure that our clients are sufficiently covered and that our products remain relevant, current, and fair in line with our TCF commitment to all our clients.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are important to us and we aim to provide them with the best service possible. We have noted your concerns mentioned in the above escalation.
Kindly note as a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Our Health insurance products are reviewed annually, and any changes will always be communicated electronically. We also annually review our insurance arrangements to ensure that our clients are sufficiently covered and that our products remain relevant, current, and fair in line with our TCF commitment to all our clients.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Jun 2024, 19:08
Official
Hi Joyce,
Thank you for sharing your service experience with us. Our clients are important to us and we aim to provide them with the best service possible. We have noted your concerns mentioned in the above escalation.
Kindly note as a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Our Health insurance products are reviewed annually, and any changes will always be communicated electronically. We also annually review our insurance arrangements to ensure that our clients are sufficiently covered and that our products remain relevant, current, and fair in line with our TCF commitment to all our clients.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are important to us and we aim to provide them with the best service possible. We have noted your concerns mentioned in the above escalation.
Kindly note as a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Our Health insurance products are reviewed annually, and any changes will always be communicated electronically. We also annually review our insurance arrangements to ensure that our clients are sufficiently covered and that our products remain relevant, current, and fair in line with our TCF commitment to all our clients.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan