I was frustrated when the funds loaded to my card were voided before I could use them

Hi Janet, 

Thank you for sharing your experience. We're sorry to hear about the initial frustration caused to you, however, we're glad Cate was able to step in and assist you. We’ll be sure to pass on your appreciation—she’ll be happy to know she could help make things better. 

Thank you for choosing Oneplan! 

Kind regards, 
Oneplan.