LD
Lesdigo D
1 reviews | Active since Dec 2023
03 May 2024, 06:38
I was foned by this ...
I was foned by this person Menzi Radebe on 21/12/2023 claiming he was a working for Oneplan ..and I have to rate and thank him on Hellopeter because he is going to sort out my claim that I had issues with,after my rating for him as you can see on the picture I send I never ever heard of him or one of Oneplan consultants till this day an still my claim is pending.
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Oneplan Insurance's replyOfficial
03 May 2024, 11:15Dear Lesdigo,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused and for any delays you may have experienced. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused and for any delays you may have experienced. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 May 2024, 11:15
Official
Dear Lesdigo,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused and for any delays you may have experienced. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused and for any delays you may have experienced. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan