I was faced with a hiccup today when I tried to load funds for a vet visit and it would not approve as I had forgotten to load an invoice from a previous vet visit

I was faced with a hiccup today when I tried to load funds for a vet visit and it would not approve as I had forgotten to load an invoice from a previous vet visit. Pressed for time I contacted the one plan team and was assisted by Lungelo who delivered nothing short of amazing and fast service, rectifying the issue on my policy in record time! I am absolutely amazed and impressed by the service received today from Lungelo and the Oneplan team! Mistakes happen and they were so willing and helpful through the whole process!