RM
Robin M
1 reviews | Active since Apr 2023
21 Jul 2023, 15:32
I was chatting to Sh...
I was chatting to Shannen McPherson he/she was very arrogant and sarcastic did not assist me even when I advised that I was not informed of the information that he/she was stating and advised I owe money when my medical insurance is paid up to date even when I advised I spoke to an advisor on the phone and was not advised he/she was still being sarcastic this is very very bad service
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Oneplan Insurance's replyOfficial
21 Jul 2023, 16:07Good day Robin,
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated. We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated. We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Oneplan Insurance's reply21 Jul 2023, 16:07
Official
Good day Robin,
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated. We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated. We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan