I was called back immediately by Rutendo Adelaide and she was friendly and explained my concern in detail

Hi Janine,

We are pleased to hear that Rutendo made a positive and lasting impression on you. At Oneplan, transparency is important to us, so we aim to ensure that our clients have a clear understanding of our offerings, and we greatly appreciate Rutendo's efforts in assisting you, we will be sure to acknowledge her outstanding service.
  
Thank you for choosing Oneplan for your insurance needs.
  
Kind regards,
Oneplan