I was assisted by Tshegofatso Matlakala, service was efficient and friendly, my pet insurance query was resolved in less than 5 minutes

Item: Oneplan Insurance
Rating: 5
Author: Basetsana N

I was assisted by Tshegofatso Matlakala, service was efficient and friendly, my pet insurance query was resolved in less than 5 minutes. Oneplan Insurance could work a bit more on their app. Otherwise their client service is impeccable.

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Replies (1)

Oneplan Insurance's replyOfficial

13 Nov 2025, 11:02

Hi Basetsana,

Thank you for your feedback! We're delighted to hear that Tshegofatso provided efficient and friendly assistance, resolving your pet insurance query so quickly. We appreciate your suggestion regarding our app and will continue working to improve it. Your kind words about our client service mean a lot to us.

Kind regards,
Oneplan.

Oneplan Insurance's reply13 Nov 2025, 11:02

Official